The General Consulting CompanyAI insights and practical advice for business owners and C-suite executives.https://thegeneralconsultingcompany.com/What Mid-Sized Financial Institutions Get Wrong About AI Adoptionhttps://thegeneralconsultingcompany.com/blog/ai-adoption-mistakes-financial-institutions/https://thegeneralconsultingcompany.com/blog/ai-adoption-mistakes-financial-institutions/Most mid-sized financial institutions aren't behind on AI because they're ignoring it. They're behind because they're approaching it the wrong way. Here are the five most common mistakes we've seen at The GCC.Sun, 22 Mar 2026 00:00:00 GMTHow Credit Unions Can Use AI in the Contact Centre Without Losing the Member Relationshiphttps://thegeneralconsultingcompany.com/blog/ai-in-credit-union-contact-centres/https://thegeneralconsultingcompany.com/blog/ai-in-credit-union-contact-centres/The member relationship isn't being threatened by AI. It's being eroded by hold times, stretched agents, and unresolved calls. Here's where AI belongs in the contact centre and where it doesn't based on our experience at The GCC.Fri, 20 Mar 2026 00:00:00 GMTThree Core Tenets Every AI Policy Needshttps://thegeneralconsultingcompany.com/blog/three-tenets-of-an-ai-policy/https://thegeneralconsultingcompany.com/blog/three-tenets-of-an-ai-policy/Most executives know they need to move on AI, they just don't have a policy in place. Here are three principles to start with when building your organization's first AI policy.Thu, 19 Mar 2026 00:00:00 GMT